Connect cellular voice to your contact center.

Present approved GSM, WCDMA or LTE voice channels to a PBX or SIP environment with capacity, routing and operator requirements defined up front.

OpenVox cellular gateway connecting mobile voice channels to a SIP platform

The cellular voice requirement

Control the cellular path into your voice platform.

A contact center may need approved mobile-network voice channels for a defined inbound, outbound, regional or backup requirement.

The design must align channel capacity, call routing, SIP interworking, mobile coverage and operator policy without relying on grey-market traffic practices or guaranteed connection outcomes.

INBOUND

Approved mobile-number access

Route defined inbound cellular calls into the PBX or SIP platform.

OUTBOUND

Approved cellular calling path

Present a permitted mobile-network route for selected outbound traffic.

REGIONAL

Location-specific mobile service

Use local operator access where the service and regulatory design allow it.

BACKUP

Alternate external voice path

Assess cellular channels as a backup route for specified calls.

Cellular-to-SIP architecture

Separate mobile, gateway and platform roles.

The cellular gateway terminates approved mobile voice channels and presents them through SIP to the selected PBX, UCP or contact-center voice platform.

1

Mobile network

Approved GSM, WCDMA or LTE service

2

SIM and channels

Operator policy and concurrency inputs

3

OpenVox gateway

Cellular voice converted to SIP

4

PBX or SIP platform

Routing, queues and agent environment

Define the gateway role and its limits.

No caller-ID manipulation, SIM rotation benefit, policy avoidance, guaranteed answer rate or contact-center application feature is claimed.

Cellular voice access

OpenVox SWG, GWP and UCP wireless modules provide documented GSM, WCDMA and LTE voice roles.

Proof chips
  • NETWORKS

PBX interworking path

The gateway presents cellular voice to the selected SIP or IP-PBX environment.

Proof chips
  • SIP

Defined trunk role

Cellular channels can be designed as primary or backup trunks for approved traffic.

Proof chips
  • PRIMARY / BACKUP

Capacity and policy validation

Channels, coverage, operator terms, routing and failure behavior are confirmed before deployment.

Proof chips
  • PROJECT FIT

Build a governed cellular-to-SIP plan.

Share traffic direction, concurrent calls, mobile operators, regions, PBX platform, routing and backup requirements. OpenVox can help define gateway capacity and validation.