High-volume public service
Coordinate agent, SIP and analog phones with approved local trunk access.
Unify government voice across departments and service sites.
Bring central offices, departments and community service locations into one governed voice environment, so teams can call across sites while local systems remain connected.
The public-service estate
Give every department a place in one governed voice network.
Public-service locations often combine different call volumes, phone estates, trunks and levels of network readiness.
The supplied architecture keeps public service halls, finance offices, police departments, civil affairs offices, community service centers and remote field sites inside one plan, with high-concurrency SIP, mixed local trunks, legacy E1/T1 and analog access, and LTE access at selected remote sites.
Mixed office environments
Support finance, police and civil affairs sites without forcing one endpoint type.
Existing PBX and trunk estates
Bridge legacy PBXs, E1/T1 services, analog phones and fax during the transition.
Community and field access
Use local SIP and analog service with LTE access for community centers and remote field sites.
Government voice architecture
Govern one voice environment while each public-service site keeps the access it needs.
Central voice governance provides shared unified numbering, permissions and monitoring across an encrypted SIP network, while individual locations retain the SIP access, E1/T1 trunks, analog phones and fax, or remote-site LTE access required by their current estate.
- 01Central voice governance
Call plan, routing, policy and reporting
- 02Public service hall
High-concurrency SIP and local trunks
- 03Department offices
Finance, police and civil affairs voice estates
- 04Legacy interworking
Legacy PBXs, E1/T1 trunks, analog phones and fax
- 05Community and field sites
Remote SIP, analog and LTE access
Make cross-department calling consistent
Use shared numbering and routing while preserving clear permissions and ownership.
Keep mixed estates connected
Carry SIP, digital and analog environments through one governed inter-site plan.
Reach remote public-service locations
Give community centers and field sites approved SIP, analog and LTE access.
Move from site inventory to a governed, phased rollout.
Document each department, the systems it retains and the local, external and inter-site calls that must pass before migration.
Inventory departments and sites
Record users, call volumes, PBXs, phones, fax, trunks and connectivity.
Set central governance
Define numbering, routing, permissions, monitoring and operating ownership.
Assign each site's access
Map SIP, local trunks, digital interworking, analog access and remote-site LTE access.
Validate department by department
Test local, external, cross-department and remote-site calling before each cutover.
Combine central governance with the access each site needs.
Product selection follows department scale, call volume, retained PBXs and endpoints, external trunks and approved remote-access requirements.
A visible operating model for every department and site.
The design governs business and public-service voice; any public-safety, emergency-service or certification requirement needs a separate validation scope.
Central policy and visibility
Shared numbering, routing, permissions, monitoring and reporting coordinate the estate.
Proof chips
- GOVERN
Encrypted cross-department calling
Approved sites communicate through the common SIP network while local roles remain visible.
Proof chips
- INTERSITE
Digital and analog interworking
Existing PBXs, E1/T1 trunks, analog phones and fax can transition in phases.
Proof chips
- LEGACY
Site-specific LTE access
Community centers and remote field sites can include LTE access when the approved operating plan requires it.
Proof chips
- REMOTE ACCESS
Build one governed voice plan for every public-service site.
Share departments, service locations, call volumes, retained PBXs and endpoints, current trunks and remote-connectivity priorities. OpenVox can map the approved cross-site architecture and access boundaries.