Airport Communications Solution
Bring the wider airport team into every passenger enquiry.
A passenger-service team cannot resolve every request alone. Connect frontline positions with office users and other airport functions so the response can move to the right people without sending the passenger from team to team.
Airport Service Pressure
One enquiry can reach beyond the service desk.
A passenger-facing team can receive the question while an office specialist, service manager or another airport function holds the answer.
Communication has to bring those people into the response without making the passenger navigate departments or systems.
One Connected Response
Connect service and office teams in one response.
UScale X1960 brings passenger-facing and office users under shared call control. UScale IAD S1224 connects supported analog phones to the IP voice service, while SIP retains the airport IMS connection.
- SHARED CALLING
Bring service and office teams together
X1960 connects passenger-facing positions and office users through one calling service.
- ANALOG ACCESS
Keep supported phones in the conversation
S1224 brings supported analog phones into the same IP service.
- IMS INTERCONNECTION
Keep the established IMS link in place
SIP retains the airport IMS connection for the shared service.
Passenger Experience
The passenger stays with one airport team.
The response can move from the service desk to office users and other airport functions without exposing the systems behind it.
Products that connect the airport response.
X1960 coordinates shared calling across passenger-facing and office users. S1224 keeps supported analog phones within the same service.
Bring your airport response teams together.
Tell us which users, phones and IMS access need to work as one service.